Customer Service, Shipping & Returns

Customer Service

Please use this email for all questions, comments, or return requirements:  services@harmonieusa.com

Shipping

We include free standard shipping on all returns.  Why?  It’s because we think your purchase is about enjoying our products.  Greed is not a good business model.  We know other sites prefer to make add-on profits through your shipping payments as part of their business practices.  

However, our policies are much easier than most stores because we are very confident in our brand superiority.

Returns

We are most interested in your satisfaction with our products and our service over the long term. 

We will do everything fair to gain and keep your trust in this process.  We recognize that despite our best intentions and efforts sometimes we will need to make adjustments.

These products are custom made in small lots and we strive to maintain quality and consistency from one batch to the next.   If, however, you are not 100% satisfied with your experiences, we will do everything we can to make you a happy person.

Our policy lasts 30 days after delivery compared to the typical 14 days most sites will offer you.  If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.   

That being said, keep reading and you will see that we reserve the right to change our minds.  This means we may offer you a refund regardless depending on the circumstances even after the initial 30 days.

It's great being our own boss so we can make exceptions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In order to initiate a return, you must send us a picture of the returned items via email along with your return claim.   Ah, but remember that part about being our own boss, and we can make executive decisions on the spot.  So, even if you have used your product and it is no longer in its original condition, we are still interested in hearing from you so we have a change to override our own policy.

Fair?  Well, at least give us a try, and you will find out that we strive to be more than fair with our customers because we are here for the long haul--so relationships are key.

You should plan to be at your location on the the day of your delivery to be sure your shipments are not left unattended, or in direct sunlight for too long.

Once we have received your claim with your photo we will review your request for acceptance and approval.

We reserve the right to void this policy and to rule in your favor regardless on a case-by case basis.

Why?

100% customer satisfaction is what we are striving for with our products and company in the long term.  

We think actions are always better than words.

If you are happy give us a review on the site.   If you are not happy, don’t be shy and give us a shout so we can make it better.

Retuned items should be sent to:

Harmonie Home & Body

8776 E Shea Blvd Suite 106 | # 143

Scottsdale, AZ  85260


To complete your return, we require a photo of the items to be returned attached to an email with the return claim. You can send us that return claim via our Contact Page.   For your convenience, the email to use to send your picture of the shipping box, the product box, and the product is services@harmonieusa.com.   Once we have received the photograph of your product to be returned we will then issue a confirmation to your email with instructions to complete the process and to receive your refund.

Please do not send your purchase back without completing the return process as we will not be able to credit your account properly.